Export Account Advisor

Do you want to be a part of a dynamic, award-winning team? Are you interested in exporting goods around the globe?

Then this job opportunity would suit you!

Ramsden International is the UK's leading wholesale exporter of British grocery brands, selling over 24,000 products to more than 650 customers in 133 countries worldwide.

We are on the lookout for someone to join our team based at our head office in Grimsby.

Role Overview

Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day to day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills and ideally speak a second language.

Role Responsibilities

· Experience managing own accounts and confident to up sell

· Providing world class customer service to all our customers.

· Receive, quote and process customer orders through to invoice in accordance with territory requirements and providing aftercare for all our orders.

· Communicate with internal stakeholders for commercial, data and financial queries.

· Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability.

· Monitoring sales, up-selling and avoiding lost/lapsed customers on all your accounts.

· Act as a help desk function supporting customers with any queries including IT queries relating to our ordering system.

· Promoting customer self-service through Ramsden Internationals E-Commerce platform.

· Coordinating a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner.

· Ensure all paperwork is completed to allow for smooth goods entrance into territory

· Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties.

· Sharing of category focus, new product development and promotional information

· Complaint handling for your own customers

· Small claim approvals

Skills Required

- Excellent communication skills both verbal and written

- Organised and able to prioritise own workload

- IT literate and has a sound understanding of Microsoft packages

- Sales, Account Mangement or customer service experience

- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise

- Ability to speak another language is desired for the role but not a requirement

Personal specification

This ideal candidate would thrive in a busy environment where they love to make a difference and put our customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Store discounts
• Wellness programmes
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Profit sharing
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Experience:

• Account management: 1 year (required)
• Customer service: 1 year (required)

Language:

• another language (preferred but not required)