Credit Controller

Credit Controller – Ramsden International (Grimsby)

Role Overview

The Credit Controller is responsible for managing the debts of a business, working closely with the other Credit Controller to ensure timely receipt of cash and minimisation of bad debt risk.

Role Responsibilities

· Credit Control

o Ensure customers with credit accounts are kept within the agreed credit limit; chasing debt and sending final demands and reviewing order approvals where accounts are on stop.

o Proactively identify and recommend accounts which should have increased or reduced credit limits.

o Apply for credit terms for customers.

o Allocation of cash and invoices on Sage/Aqilla

o Ensure accounts are put on/off stop as necessary in a timely manner.

· Credit insurance

o To ensure that the Company follows absolutely all terms and conditions of the credit insurance policy.

o To proactively work with the credit insurance broker and supplier to maximise the customers and sales invoices that are insured.

o To accurately record the invoices that are insured and flag any reportable debt to the insurers accordingly.

· Reporting

o Inform stakeholders of those debts that require immediate attention.

o Attendance and action taking at regular debtor reviews. Follow up of actions.

o Ensure accurate month end ledger report is produced.

· Customer communication

o Distribution of account statements to customers.

o Prime contact point with all customers regarding financial position of the account.

o Writing/calling customers with specific actions, reminders and questions.

o Obtaining payment plans from customers with significantly overdue debt position drafting and distributing professional customer communication with little supervision.

· Administration

o Regular review of customer claims in Freshdesk and recording impact on ledger

o Ensure all processes clearly documented

· Any other duties as required by the company

Skills Required

· Good communication skills

· Good interpersonal skills

· Familiarity with computer systems and complex databases

· Good numeracy skills

· Confidence and the ability to place pressure tactfully on individuals and companies who owe money

· Organisational skills

· Problem solving skills

· A realistic approach to the world of finance

· The ability to adhere to strict deadlines, work under pressure and negotiate

· The ability to explain financial issues to others in a simple yet direct manner

Personal Specification

Have outstanding attention to detail with an ability to reconcile complex accounts.Accurate, efficient and organised with the ability to prioritise tasks as needed and have knowledge and experience of Microsoft Office and accountancy software. Be Professional, confident and diplomatic when liaising with others.

Job Types: Full-time, Part-time, Permanent

Benefits:

Casual dress

Company events

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Free parking

Life insurance

On-site parking

Private dental insurance

Profit sharing

Store discount

Wellness programme

Work from home

Schedule:

Monday to Friday

Ability to commute/relocate:

GRIMSBY: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Office: 1 year (required)

Accountancy Software: 1 year (required)

Work Location: One location