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Privacy Policy

S D Ramsden & Company Limited t/as Ramsden International a limited company registered in England and Wales under company number 00694043 and we have our registered office at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ is the data controller for the purpose of the Data Protection Act 1998.

 

By proceeding to use our service and ticking the box below you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy www.ramsden-international.com/en/privacy-policy. In particular, we are processing your personal data as it is necessary for the purpose of entering into a contract with you or any third party you represent which we consider to be a legitimate interest pursued by us which provides us with legal grounds for processing your personal data.

 

Please address any questions, comments and requests regarding our data processing practices to risales@ramsden-international.com

 

 

PRIVACY POLICY

 

S D Ramsden & Company Limited t/as Ramsden International ("we") are committed to protecting and respecting your privacy.

 

This policy (together with our website terms of use, website acceptable use policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is S D Ramsden & Company Limited t/as Ramsden International whose registered office is at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ.

Information we may collect from you


We may collect and process the following data about you:

 

  • Information that you provide by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information provided at the time of registering to use our site or place an order for further goods and services through our site, participate in a promotion or a survey on our site and if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, [time zone setting,
    • browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL),clickstream to, through and from our site (including date and time), products you viewed or searched for' page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

 


IP addresses and cookies


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

  • For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service and for detailed information on the cookies we use and the purposes for which we use them see our Cookie policy www.ramsden-international.com/en/cookie-policy .

They enable us:

 

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

Where we store your data


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting any data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Legal Grounds for Processing

We are processing your personal data as it is necessary for the purpose of entering into a contract with you or any third party you represent which we consider to be a legitimate interest pursued by us which provides us with legal grounds for processing your personal data.

Retention Period

We will hold your data for [insert timescale in years/months] after which time we will ensure your data is destroyed and will notify you of when this has occurred.

Uses made of the information


We use information held you give to us in the following ways:

 

  • To carry out our obligations arising from any contracts entered into between you (or any third party you represent) and us and to provide you (or any third party you represent) with the information, products and services that you request from us.
  • To provide you (or any third party you represent) with information about other goods and services we offer that are similar to those that you (or any third party you represent) have already purchased or enquired about.
  • to provide you (or any third party you represent), or permit selected third parties to provide you (or any third party you represent), with information about goods or services we feel may interest you (or any third party you represent). If you are an existing customer, we will only contact you (or any third party you represent) by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you (or any third party you represent). If you (or any third party you represent) are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you (or any third party you represent) by electronic means only if you (or any third party you represent) have consented to this. If you (or any third party you represent) do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form on which we collect your data.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To notify you about changes to our service.

We use information we collect about you in the following ways;

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • As part of our efforts to keep our site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

Finally, we will combine the information provided by others with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

We may also use your data to provide you with information about our goods and services which may be of interest to you and we may contact you about these.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the order form).

 

Disclosure of your data


We may disclose your data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

 

We may disclose your data to selected third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets.
  • If S D Ramsden & Company Limited or substantially all of its assets are acquired by a third party, in which case data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, terms and conditions of supply and other agreements; or to protect the rights, property, or safety of S D Ramsden & Company Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights


You have the right to ask us not to process your data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at risales@ramsden-international.com.

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or to the websites of third parties such as government departments.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

Contact


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to risales@ramsden-international.com or telephone our customer service line on 01472 315610