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Phone: +44 (0) 1472 315 610
Phone: +44 (0) 1472 315 610

FAQs

Ramsden Europe BV (RE BV)

We are delighted to announce we are opening a new European office in July 2021, Ramsden Europe BV (RE BV), supporting consistent and simple trade into the EU from the UK.

All orders placed will be Delivered Duty Paid (DDP Incoterms) making trading with us as simple as it was pre-Brexit, with Ramsden Europe taking care of all imports, duties, customs clearance, and delivery.

No, this is currently not an option with Ramsden Europe.

If you already arrange your own transport to collect your orders from Ramsden International in the UK, you can continue to do this.

Ramsden Europe will continue selling the full range of brands you and your customers already know and love. Initially, we will not ship orders requiring Export Health Certificates (Vet Certificates) however, we will expand our service to include this as soon as we are able to.

We will be operating to service European countries in two stages; starting with Spain, Portugal & France in July, and then rapidly extending to all European countries that we currently deliver to by the early Autumn. This means that you can now order your Seasonal products with guaranteed delivery to you by your required delivery date.

Due to the regulatory requirements of Brexit, some orders will take 15 working days from order acceptance to delivery. If you order organic products, this will take one additional week.

All orders delivered via Ramsden Europe will be invoiced in Euros.

The cost of goods will continue to reflect our most competitive pricing, as they do today. We will however include all costs of export, import, transport and duty into your final price, to make it simpler and more consistent for you.

Yes you can order organic products from Ramsden Europe. There is an additional lead time of one week over the standard lead time from order to delivery. Therefore, it will take approximately three weeks to deliver your order.

No, this will not be possible with Ramsden Europe. This will only be possible if you arrange your own transport from the UK on FCA incoterms.

If you are a new customer, and would like to use Ramsden Europe, you will not require an EORI number.

You can continue to order exactly as you do now. We will take your order and quote you in Euros based on a delivered cost, giving you the simplest way to receive your goods.

We cannot accept credit card payments for Ramsden Europe.

Ordering

We have an innovative online order system called ROCS (Ramsden Order Capture System) that you can use to view our extensive range and place all standard orders. You can log in to ROCS here.

Yes, our minimum order quantities for our ranges are as follows:

Everyday: 200 cases (product codes begin with 1)
Chill
: 30 cases (product codes begin with 3)
Freeze
: 30 cases (product codes begin with 2)
Speciality
: £400 (product codes begin with 4)
Health
: £400 (product codes begin with A)

Great, you can contact our sales team at risales@ramsden-international.com, who will be able to give you an insight into ordering and answer any questions you may have.

Delivery

Every delivery time is different, depending on: the type of products you’ve ordered, the size of your order and which transport method you’ve chosen. We ensure that your delivery arrives with you as quickly and effectively as possible, making sure that the quality isn’t compromised. Please contact your Customer Service Export Advisor on +44 (0) 1472 315 610 for the specific timescales of your order.

Yes, we offer the complete supply chain solution, which includes reprocessing, product data & compliance, relabelling, ordering flexibility, logistics and transport.

Contact our Customer Service Team on +44 (0) 1472 315 610; they will be more than happy to arrange delivery for you.

Yes, we export to over 130 different countries across the globe.

We currently export to 130 countries worldwide, on every continent. Some of the many countries we export to include:

  • USA
  • Germany
  • France
  • Barbados
  • Canada
  • Vietnam
  • Finland
  • China
  • Canary Islands
  • Dubai
  • South Africa
  • Hong Kong
  • Singapore

And many more. For more information please contact risales@ramsden-international.com.

Value-Added Services

Ramsden International has a team with extensive experience in product data and compliance. It will ensure the conformity of your export delivery in your country.

Yes, our multi-lingual team speak a total of 21 different languages and we can translate labels into any language you require.

Brexit

Unfortunately, we cannot guarantee product prices for shipments after 30th December 2020, until the terms of the deal with Europe are known. This is due to the anticipated customs compliance and certification changes from 1st January 2021. As soon as we are able to confirm pricing, we will notify our customers.

Yes, you can order as usual. There will be no breaks in the ability to place orders.

We anticipate significant disruption to transport times in early January, as the new rules come into force potentially creating delays at ports. It is realistic to expect slightly longer lead times for orders, however our AEO status will ensure we are in the best possible position to minimise the impact on our customers.

Yes. Whilst AEO is a recognition of standards between the UK and the EU, as we have already been awarded this status before Brexit, it will continue to be valid post 31st December.

Tariffs will only apply where product will be exported from the UK. Within the UK mainland, prices will remain unchanged.

This will all be dependent on the trade deal the UK Government negotiates with the EU. If no deal is agreed, World Trade Organisation rules will apply and the import costs will vary by country. For further information on the subject please refer to your Government’s trade websites.

Our team have extensive experience on all aspects of exporting both pre-and post-Brexit. We will be happy to provide advice, support and services required to ensure your order arrives with your as quickly and smoothly as possible. We are Brexit ready!

Find more detailed Brexit-related FAQs here.

General

Our Head Office is based in Grimsby, Lincolnshire, UK and we have an additional six offices in Singapore, Dubai, Johannesburg, Sydney, Toronto and Hong Kong.

We are the UK’s leading wholesale exporter of British grocery brands, selling over 23,000 products to more than 650 customers in 130 countries worldwide.

We specialise in export, selling products to customers all over the world, from Spain and Australia to the Caribbean and Poland. We also offer the complete supply chain solution, covering logistics, data compliance, relabelling, ingredient translations and category management.