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Phone: +44 (0) 1472 315 610

Customer Service Support

Our experienced and dedicated team of Export Account Advisors (EAAs) are the central point of contact for customer requests and queries. The team provide world-class service to a variety of customers based in 133 countries, from small independent retailers to large supermarket chains.

Ramsden 20181106 0136

Support includes, but is not limited to, assistance with the use of ROCS, advice for current orders and aftercare for previous orders. EAAs also receive, quote and process customer orders through to invoice stage, in accordance with territory requirements.

Contact Our Export Account Advisors

Need assistance with your order or need to speak to a member of the team? Contact us now.

Speak to an Advisor

Our EAAs provide support throughout the order process by coordinating with other functions of our business to answer enquiries and organise your orders promptly, all while compiling the information you need for a smooth import experience.

We understand how important clear communication is, whether that’s by email or on the phone. Which is why we have the added benefit of our teams speaking a total of 21 different languages, so there is always someone on hand to offer support with a wide variety of queries in our customers native language.

Ramsden 20181106 0207

Customer Service

Our Export Account Advisors are available Monday-Friday all day from 08:30 – 17:00 GMT.

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Our People

Here at Ramsden International, our team are the heart of our company. Find out more about our people here.

Our People