Customer Service Support
Our experienced and dedicated team of Export Account Advisors (EAAs) are the central point of contact for customer requests and queries. The team provide world-class service to a variety of customers based in 133 countries, from small independent retailers to large supermarket chains.
Support includes, but is not limited to, assistance with the use of ROCS, advice for current orders and aftercare for previous orders. EAAs also receive, quote and process customer orders through to invoice stage, in accordance with territory requirements.
Our EAAs provide support throughout the order process by coordinating with other functions of our business to answer enquiries and organise your orders promptly, all while compiling the information you need for a smooth import experience.
We understand how important clear communication is, whether that’s by email or on the phone. Which is why we have the added benefit of our teams speaking a total of 21 different languages, so there is always someone on hand to offer support with a wide variety of queries in our customers native language.