Who we are and how to contact us
www.ramsden-international.com is a site operated by S D Ramsden & Company Limited trading as Ramsden International ('we' or 'us'). We are a limited company registered in England and Wales under company number 00694043 and we have our registered office at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ. Our VAT number is 127 728 259.
Should you wish to contact us, please email firstname.lastname@example.org or telephone our customer service line on +44 (0) 1472 315 610
Click on the links below to go straight to more information on each area:
Terms of website use
You shall be responsible for obtaining and maintaining any monthly services needed to connect to or access the site including without limitation, modem, hardware, software and local and international telephone calls.
By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When using our site, you must comply with the provisions of our Acceptable Use Policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
You may not use the website for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
- gaining unauthorised access to other computer systems;
- interfering with any other person's use or enjoyment of the website;
- breaching any laws concerning the use of public telecommunications networks;
- interfering or disrupting networks, or web sites connected to the website;
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us on the details set out above.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
You should not rely on Information on this Site
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed and are for general information only. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation.
You agree to bear all risks associated with the use of the site.
Information about you and your visits to our site
Transactions concluded through our site
Contracts for the supply of goods and services formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Supply which are available via the link above.
Viruses, hacking and other offences
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Availability of our site
Although our site aims to offer you the best service possible, we make no promise that the services on our site meet your requirements. The site is provided "as is" and on an "as available" basis. We cannot guarantee that the services on our site will be fault free. If a fault occurs in the service you should report it to our Customer Services Department.
Your access to our site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will always attempt to restore the services as soon as we reasonably can.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources meaning such links should not be interpreted as approval by us of those linked websites or information you may obtain from them and as such we accept no responsibility for them or for any loss or damage that may arise from your use of them
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you choose to access our site from locations outside the United Kingdom, Ramsden International shall have no liability for such access and you are fully liable to comply with all and any local laws.
In addition, we reserve the right to update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. Our site is made available free of charge.
You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.
If any provision of these terms is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.
If you breach these terms and Ramsden International ignores this, Ramsden International will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms.
Ramsden International shall not be responsible for any breach of these terms caused by circumstances beyond its control.
A person who is not a party these terms shall have no right under the Contract (Rights of Third parties) Act 1999 to enforce any term of these terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org
Thank you for visiting our site
Slavery and Human Trafficking Statement
S D Ramsden & Company Limited, trading as Ramsden International, are a leading wholesale exporter of British grocery brands, selling over 23,000 products to more than 650 customers in 130 countries worldwide. We work with a long-established, approved network of suppliers across our product divisions to ensure we deliver the most responsible and trusted products to our customers. Ramsden International remain vigilant towards imported and exported goods and materials from outside the UK and EU and their increased risk of slavery and human trafficking issues. This risk is regularly reviewed as part of our rigorous supplier monitor programme.
Our Policies on Slavery and Human Trafficking
We are committed to ensuring that there is no modern slavery or human trafficking involved in our supply chains or in any other part of our business. Our Anti-Slavery Statement reflects our commitment to acting ethically and with integrity in all our business relationships and practices. The policy outlines our dedication to implementing and enforcing effective and controlled systems to ensure slavery and human trafficking is not taking place anywhere in our supply chains or practices.
Due diligence processes for slavery and human trafficking
As part of our initiative to identify and mitigate risk, we monitor ethical standards across the business on a regular basis, both internally and via external third-party audits. Ramsden International is compliant with ISO 9001: 2015, an internationally recognised standard for quality management. The principles that form the standard are inherent throughout our business and our monitoring and auditing processes. This is also supported by our Whistleblowing policy and our commitments to ensuring the safety of our employees.
Our supply chains
The company identify specific parts of supply chain where there could be risk of slavery and human trafficking taking place and how the company is effective in ensuring that this does not happen. Supply chain security and integrity is a crucial component of the business model. Robust technical and traceability systems ensure that our products are responsibly sourced from suppliers whose values are aligned with our own. This includes anti-slavery and human trafficking legislation.
As a company, we use a labour provider (temporary worker agency) to supply a percentage of our workforce. The company labour provider central audit team carries out the following audits during the course of a trading year, in relation to the prevention of modern slavery:
- Pre-arranged operational location audits (including temporary worker interviews)
- Pre-arranged audits of live recruitment and induction sessions
- Spot check operational location audits
- Spot check remote operational audits
The business also has a Whistleblowing Policy, where employees are encouraged to raise any concerns that they may have regarding the conduct of others in the business or the way in which the company is run. This can be run concurrently in line with the company Grievance Policy.
The Company takes the following action in order to ensure the risks relating to slavery and human trafficking are identified and dealt with pro-actively;
- We carry out audits of our suppliers and contacts on a [yearly/bi-annual] basis to ensure that the risks of human trafficking and slavery within our business can be identified promptly.
- Any contact of the Company who plays an active role within our business chain must certify compliance with human trafficking and slavery legislation, regardless of their location and jurisdiction.
- The Company provides training on human trafficking and slavery to all staff. This is carried out when they commence employment and is designed to ensure that staff are able to recognise the risks of human trafficking and slavery and take steps to prevent it.
- The Company's directors and managers take an active role in establishing ethical values throughout the business. Communication on legal compliance is therefore essential in order to promote our values across the business chain. Managers are expected to promote honest and ethical conduct and to support legal compliance across the board with regard to any human trafficking and slavery concerns.
The Directors of the Company are responsible for implementing and monitoring compliance of all business chain activity as set out above.
This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and constitutes our Group’s Slavery and Human Trafficking Statement for the financial year ending 31st December 2019.
Human Resources Director